Plano council funds study of city’s utility billing software
Published: Tue, 10/17/23
Plano council funds study of city’s utility billing software
Plano City Council authorized city staff to sign a three-year contract to replace the utility billing software used by the city at the Oct. 9 meeting.
(Michael Crouchley/Community Impact)
Community Impact
By Connor Pittman
Updated
Plano City Council awarded a contract to hire a consultant to study the city’s utility billing needs and objectives for the future.
During its Oct. 9 meeting, council awarded the project to Raftelis Financial Consultants, which has a more than $997,000, three-year contract.
City officials are looking to replace utility billing software Utility, according to a council memo. Based on the project outline presented to council, Raftelis will guide the city through the vendor selection, contract negotiation and implementation phases of selecting a new utility billing software.
Per the memo, the project is divided into three phases and includes over 3,000 hours of contracted work by the consultant. The process is expected to help the city find a new billing platform that will offer an integrated payment system with text message notifications and create an accurate, timely customer billing system.